Privacy Policy

Last updated: June 29, 2026

Chairloop is an iOS app for solo hairstylists. It helps you walk into each appointment prepared, capture notes between clients, and re-engage clients who are overdue. This policy explains what data Chairloop handles and how.

Where your client data is stored

Your appointments, client profiles, voice-note transcripts, and drafted messages are stored on Chairloop's servers (a multi-tenant database hosted at api.chairloop.app), sent over an encrypted connection and isolated to your own account by database row-level security — your client list is never visible to other stylists (and to a salon owner only as described under "Salons" below). (Your Square access tokens are additionally encrypted at rest.) We use this data only to power the app's features, such as your daily briefs and re-engagement reminders, and we never sell or share it with advertisers or data brokers.

Service providers

Chairloop relies on a few processors to run: Square (your bookings and clients), Anthropic / Claude (AI generation), and Resend (one-time login emails for salon owners).

Salons & who can see your clients

What your salon owner can see depends on how you work, and we make that explicit in the app:

• You rent your own chair (booth renter). You pay for Chairloop yourself, and your client data stays private to you — your salon owner cannot see your profiles, notes, briefs, or drafts.
• You're employed by the salon. When the salon owner pays for your Chairloop seat, they can see the client work for the clients you serve at that salon — profiles, notes, and history — so they can run the business. Owners are billed per employee and can only see the stylists they employ.

Either way, your clients are never visible to other stylists, and we never sell or share your data with advertisers or data brokers.

Chairloop staff access

A small number of authorized Chairloop staff can access account and client data when it's needed to operate the service — to provide support you've asked for, investigate a security or billing issue, or keep the service running. This access is limited to staff who need it, and staff actions on your data are logged. We use it only for those operational purposes — never to sell or share your data, and never for advertising.

Square

When you connect Square, Chairloop reads your appointments, customers, and services through Square's API to build your daily briefs. Square remains the source of truth for that information. Your Square access is authorized via Square's OAuth, and the resulting access tokens are held on Chairloop's servers, encrypted and isolated to your account, so Chairloop can keep your briefs in sync on your behalf. You can disconnect Square at any time from Settings — Chairloop stops syncing and ends your session. You can also permanently delete your account and all stored data right from Settings ("Delete my data"), which revokes Chairloop's Square access and erases everything; or email us and we'll do it for you.

AI features

To generate appointment briefs, structure your voice notes, and draft re-engagement messages, Chairloop sends the minimum necessary context to the Anthropic (Claude) API through our proxy. This content is used only to produce the response and is not retained for training. Voice notes are transcribed on-device using Apple's Speech framework before any text is sent.

Messaging

When you choose to text a client, Chairloop hands the drafted message to your iPhone's Messages app. You review and send it yourself; Chairloop does not send messages on your behalf.

What we don't do

• No ads and no advertising identifiers.
• No selling or sharing of your client information.
• No analytics on your client list.

Contact

Questions about this policy? Email privacy@chairloop.app.